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Placing Orders Shipping Information Return Policy Miscellaneous Privacy Policy
» Checkout in a secure environment from the Gear Peddler by using your credit card. Ordering from our website is the fastest and most secure way to process your order. $15 for orders over $100.00 & under $149.99 $10 for orders over $50.00 & under $99.99 $5 for orders under $49.99
» All orders ship within 2 business day and you will receive two emails regarding your order. 1. Order Confirmation / Receipt email (within a couple of minutes of order placement) 2. Tracking information when your order ships
» There are two ways to increase the security on your shipment. 1. Track your shipment with your tracking number. 2. Ship to a commercial address.
» International shipments (outside of the US and Canada) cannot be placed automatically through our website. We can ship internationally, but this has to be arranged by one of our customer service reps. If you find an item you'd like please Email us to estimate cost. Please note: you are responsible for all international costs including duties and taxes.
» Although UPS, DHL, and Fed Ex all guarantee both next day air and Express delivery to the USA and Canada, we do not guarantee these services. That is to say if you request Next day air or express delivery, you are assuming the risk that the shipping service used might not deliver your package by the specified date and time and you are also assuming responsibility for any follow up with the shipping agency for delayed delivery. We have this policy in place not due to our lack of confidence in UPS, DHL, Fed Ex and U.S. Post Office and their delivery services, but rather as a safeguard to unforeseen occurrences such as delayed flights, customs issues, and inability to locate customers. Please order with confidence, but understand that do to external circumstances, packages may be delayed.
» Within two hours of placing an order, you will receive an Order Confirmation/Receipt email. Your package will be sent out within two business days after the date of purchase and you will receive an email with tracking information when your order ships. » Your satisfaction is our success. Our return policy is simple. Every item we sell comes with our 100% satisfaction guarantee. We will issue a full refund on merchandise that is returned with the original unopened packaging within 14 days of purchase date.
1. Call the Gear Peddler at 541-617-5254 2. A return authorization number will be issued. 3. We will create a new order for the item. 4. You will be refunded for your original purchase when it is received by the warehouse.
» The Gear Peddler does not accept returns after this 14 day period. » Due to our deep discounts, not all products will be covered by the individual manufacturer's warranty. Please check with the respective manufacturer to determine elgibility.
» We will beat any price anywhere including promotions, sale prices, and end of year promotions. Be it REI, Backcountry.com, and Tramdock; you name it. Although we tend to believe that we are low cost leader, sometimes our prices just aren’t as low as we thought. That said, if you find the same item that we are selling on our website for a lower price somewhere else on the web, eBay not included, we will not only match the price but beat it. If you can provide a link to the item being sold or direct proof of the better deal, we will beat that price by 5%.
» We will respond to all email inquiries in less than 24 hours and no more than 1 minute hold time on phones during business hours. Please contact us at 541-617-5254 Monday - Friday from 10:00am to 6:00pm and Saturday - Sunday from 10:00am to 5:00pm or write us via Email
» Our privacy policy is simple - we do not sell or give your personal information to anyone at any time, ever! Period. We consider your information private and do not disclose this information to anyone at anytime. » The Gear Peddler maintains physical, electronic and procedural safeguards designed to protect the confidentiality of personal information provided by you at our web site. Solstice realizes how important security is to you, so we've taken a number of steps to enhance the protection of personal or confidential information provided to or from Solstice Supply over the Internet.
» First, we require that a "secure session" be established, using Secure Sockets Layer (SSL) technology. This is done anytime you
supply or access personal or confidential information in one of our secure online areas. SSL technology creates a private
conversation that only the computer you are using and the Gear Peddler systems can understand. The SSL technology encodes information
as it is being sent over the Internet between your computer and Solstice Supply systems, helping to ensure that the transmitted
information remains confidential.
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